I’ve had the honour to work with brilliant minds in 4 different contexts. Equally enriching yet uniquely diverse, shaping the person and professional I am today.

1x IPO + M&A
1x bootstrapped to $100 Million
1x Successful exit through acquisition
1x Print to Digital transformation

Powerful Customer experiences are built on a foundation of clean data practices. My teams have successfully integrated Gainsight, Hubspot, Zendesk, Chorus, and developed our very own healthscores.

With a combined experience in machine learning, product-led and enterprise (B2B) SaaS and leading customer journeys from end to end, it has never been more clear to me that the ideal experience starts from within your own organization. Strong leaders build creative and passionate teams which translates into a harmonious and memorable customer experience. I have spent my career focused on employee engagement practices leading to rapid yet sustainable team growth.

I am passionate about software, sales and customer success, extremely action oriented, ambitious and vigilant to work with internal teams and partners to continually refine and improve our end to end process from sale to renewal. First and foremost, my objective is always to ascertain a workplace dynamic where team members are encouraged to challenge the norm, make mistakes, and bring forth innovative solutions.

What differentiates good companies from great companies is the deep respect and appreciation we can build internally for our employees and our customers. Ultimately, every stride I intend to make in my career will be focused on employee and customer satisfaction. One does not exist without the other. With my teams, we’ll continue to create and implement thoughtful and strategic business practices we are proud of.

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  Vice President of Customer Success in Knak

  Let's make life easier for marketers.