Tim is a seasoned professional with over 20 years of extensive experience in Support and Service Management. Currently serving as Cority’s VP of Customer Support, he is known for his ability to lead and scale global support teams across diverse locations. Tim’s approach is deeply rooted in customer-centricity, leveraging his expertise to ensure the Voice of the Customer is heard throughout the organization.

With a strong focus on process optimization and data-driven decision-making, Tim consistently delivers results that enhance customer satisfaction and loyalty. He understands that success isn’t just about hitting targets but also about building a positive rapport with customers and key stakeholders. His leadership style inspires trust and collaboration, empowering teams to innovate and be creative. Prior to his role at Cority, Tim held leadership positions at TELUS Communications, Esri Canada, and most recently VP of Client Services at Doxim Inc. Tim holds a Bachelor of Business Commerce degree from Toronto Metropolitan University.

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  VP of Customer Support in Cority

  Make better decisions at every level with integrated, scalable solutions