Conducting audits of customer onboarding, success management and support activities.
Leading Customer Journey Mapping exercises with client experience teams.
Reviewing firm processes to identify gaps and opportunities.
Guiding teams through planning and roll-out of client success management frameworks and methodologies.
Improving net customer retention and maximizing recurring revenue.

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  Advisor, Client Success in IO ScaleUp

  This program is for high-growth technology firms that have reached $2 million in revenue or capital and are on track to generating $100 million or more.