I lead teams committed to delivering exceptional service and value to clients. I have over 15 years of progressive experience in various roles in Retail and Fintech globally, including in Australia, the UK, and Canada. My competencies include business analytics, process improvement, problem-solving, and team development.

I leverage data-driven decision-making to optimize and streamline operations, enhance client satisfaction and retention, and drive business growth. I'm also passionate about mental health advocacy, DEI, mentorship and coaching. My mission is to empower, mentor and coach people to reach their personal goals and help companies create incredible client experiences.

• 

  Director, Customer Channels Excellence in Wave

  Manage your money like a boss.