Client success and product powerhouse, trainer and trusted leader. Leveraging 20+ years leading customer-facing teams to maintain a deep connection with the customer experience. Informing product development, maximizing growth & retention strategies, and building industry-leading support from the ground up.

Specialized in bridging the gap between product and end user. Informed by 7 years working in SAAS technical, product and support roles; a background in curriculum design, orientation & training, coaching & development, dynamic learning; experience in human resources, diversity & inclusion, disability support & accommodation, employment legislation (BC & Ontario).

I thrive when I'm part of a team who are committed to the success of their clients and their employees.

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  Customer Success Manager in Crowdmark

  The leading grading solution for online and paper-based assessments.