I am Professor and Program Coordinator for the User Experience Design degree at Wilfrid Laurier University's Brantford campus where I teach courses in Design Thinking, UX/User-Centered Design, Information Architecture, and UX Research Methods. Before this, I was the Vice President for Research at Wilfrid Laurier University.

Prior to my appointment at Laurier, I held the Rogers Research Chair in News, Media, and Technology at Ryerson University where I was also Associate Dean for Research in the Faculty of Communication and Design. I also held faculty positions at Syracuse and Drexel Universities where I taught User-Centered Design, Usability, UX, Knowledge Management, Information Architecture, and Digital Reference.

My research bridges multiple disciplines and appears in the journal literature of computer science, humanities, communication studies, information management, and media studies. For more than 20 years, my research has focused on the study of how humans seek, use, share, manipulate, store, retrieve, and organize digital multimedia. I was founding Director for Social Science Research in a $23M Canadian Centre of Excellence that served as both a research network and commercialization engine in order to address complex issues in digital media, and transform multidisciplinary research into user-centered solutions.

I've served on a variety of research committees, management boards and boards of directors, and have extensive experience in peer review processes at all levels including: the Ontario Ministry for Research and Innovation, the Social Sciences and Humanities Research Council of Canada , the National Endowment for the Humanities, the National Science Foundation (U.S.), and the Institute for Museum and Library Studies. I have served on the boards of Canada’s Technology Triangle, the Canadian Digital Media Network, the Accelerator Centre, SHARCNET, the Southern Ontario Water Consortium, and the Ontario Council on University Research.

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