I bring people, process and technology together, delivering high-quality experiences and outcomes.

Passionate about: lists, cultivating relationships, reading, outdoor activities, creating efficiency, and a well-placed Oxford comma.

Recent performance metrics:

• Total ARR Managed: $2.75M
• Book of Business: 73 accounts; 49 Enterprise / State Agencies
• Average Client NPS Target Attainment (2019-2023): 127.50%
• Average Gross Retention Target Attainment (2019-2023): 99.72%
• Average Upsell Bookings Target Attainment (2019-2023): 125.78%

• 

  Team Lead, Customer Experience in Epoch

  Internal events made easy