ProNavigator helps insurance organizations centralize, manage, and deliver on-demand information to sales, service, underwriting, and brokers/agents.

ProNavigator's founder, Joseph D'Souza, called his insurance carrier with what he thought was a quick question about his policy. More than 90 minutes later, he was still on hold.

Frustrated with the poor customer service, Joseph couldn't believe that such an impactful industry could not answer a simple customer question. The carrier lost Joseph's business, but the idea for ProNavigator was born.

In 2016, ProNavigator launched the first-ever insurance chatbot to improve sales and customer service capabilities for insurance organizations. In 2019, we broke new ground by creating the first knowledge management platform for insurance, powered by natural language processing, to help insurance professionals get quick, accurate answers. Today, we continue to push the boundaries, integrating large language models that are accurate and secure.

This is what matters to us – we stay true to our core values every day.