Ada is an AI-powered customer service automation platform on a mission to make customer service extraordinary for everyone.

Instantly teach Ada everything it needs to know about your company by connecting your knowledge sources, data, and key business systems.

Loved by customers, trusted by enterprises—Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

Automate across channels, effortlessly

Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer experience platform that seamlessly operates across all channels, languages, and audiences.

Ada’s AI Agent grows, learns and works 24/7 to continuously improve your business.

Combining safety checks, guidance, advanced knowledge retrieval, a suite of cutting-edge LLMs, and action capabilities with your business systems, the Ada Reasoning Engine gives you the control you need to coach a problem-solving powerhouse.

HIPAA, SOC2, and GDPR compliant, we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.

Safety controls built into Ada’s Reasoning Engine are used to ensure generations comply with your company's policies.

Integration of the highest standards of protection at every stage in the data lifecycle ensure compliance with privacy laws and regulations.

Manage millions of interactions and effectively handle peak loads without compromising service quality.

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Verizon, AirAsia, Yeti, and Square. As an AI-native company, we believe the future of extraordinary customer service is powered by AI.

We’re a team of brilliant and fast-moving minds driven toward defining the future of AI. Our radically transparent culture energizes and inspires us to continuously raise the bar.