Classify messages, draft answers for agents, and automate responses to customers using GPT LLMs with 99% accuracy over email and chat

Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.

By summarizing and analyzing conversations, Aide reveals where customers are struggling so you can eliminate friction points.

Track how category volumes change over time to measure the impact of improvements and uncover new issues arising.

Aide surfaces insights from support so product teams can identify improvement opportunities directly from user feedback.

Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.

Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.

Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.

Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.

Aide automatically identifies the topic of incoming tickets and surfaces relevant guidance to agents. This reduces the time agents spend figuring out context and provides them with tailored recommendations.

Aide automatically tags each ticket with relevant topics as soon as it comes in. This allows agents to immediately see the right SOPs instead of manually applying tags and empowers leaders to build better reports.

Aide suggests responses to agents by analyzing previous similar tickets or help articles. Agents can tap into tribal knowledge rather than starting from scratch.

Aide centralizes your knowledge base into one location for easy agent access. This results in every agent handling issues uniformly and compliantly.

Aide lets you build bots trained to independently answer repetitive customer inquiries. This enables basic questions to be resolved immediately without agent involvement.