Citibot’s automated chat solutions are built for local government by people who understand local government.

Citibot’s mission is to build trust between governments and residents through accessible chat communications.

Citibot's advanced Generative AI fuels efficient government communication in smart text messaging, web chat, and interactive alerts. Communicating in 75+ languages, our products ensure seamless and inclusive interactions for elevated operational efficiency and exceptional customer service.

Our platform is powered by Generative AI tailored for local government. We offer products to meet your residents on their preferred platform in 71 different languages.

We understand the concerns surrounding Generative AI, it’s capabilities, and potential issues. Our AI exclusively scours only your website and generates information only present on your site.

We take pride in being a vital part of your community, dedicated to serving all residents irrespective of income, ethnicity, and language. Ensuring access to high-quality engagement and customer service for every resident is our commitment. This dedication has garnered us a nationwide family, with our customers as our strongest advocates. Recognized for five consecutive years in the GovTech 100, we stand among the top 100 government technology companies.

Citibot specializes in automated chat solutions crafted for local government by experts with a deep understanding of local government operations.

Municipal partners benefit from enhanced customer service availability, 24/7, without requiring residents to download any app. Text-based services are conveniently accessible through a dedicated phone number.

Harnessing the capabilities of generative AI, our bot consistently retrieves the latest information from your site. Updating the bot's knowledge base is as straightforward as keeping your site current, ensuring the information it provides is always up-to-date.

Citibot goes beyond by providing live data and analytics, empowering local governments with valuable insights for informed decision-making to further tailor website content, messaging and communication strategies.