Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey. With a strong AI foundation, you can enrich your data with business categories and make focused recommendations to accelerate decision making.

Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.

Identify blind spots and key drivers of dissatisfaction across all your feedback channels. Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis.

Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.

Keatext enabled the team at Intelcom to evolve from manual reporting to a robust CX strategy that brings together multiple teams around a common methodology: using customer insights to drive decision-making.