Revolutionize your debt collection strategy with AI and behavioral science. Our platform adapts to your customers, delivering targeted communications that drive action. Achieve higher recovery rates while enhancing customer satisfaction and loyalty.

Understanding customer behaviors and motivations enables more effective collections strategies and personalized journeys that empower past-due customers to take control of their financial situation. With Symend, you can treat people like people and increase profits.

We employ behavioral science techniques to craft targeted communications journeys that prompt customers to take action on past-due balances.

Our digital-first approach cuts costly outbound calls, letting you focus human resources where they’re most effective. By automating communications, we help scale collections efficiently—even as delinquency rates rise.

Transform your approach to past-due customers with individualized options that keep customers engaged and paying. By lowering expected credit loss and enhancing risk models, we help you free up capital, expand lending capacity, and unlock new sales opportunities.

Symend leverages billions of rows of behavioral data to pre-determine how to best communicate with an audience in order to drive action and foster positive relationships.

Symend’s behavioral science-based archetypes are the foundation for ensuring messages use the right tone, behavioral tactic and psychological motivator to drive engagement and action.

Utilizing multi-channel engagement, the Symend platform learns through interaction and matches contacts to “next best actions” to get increasingly better and smarter over time.

Symend moves beyond simple demographic and transactional segmentation. Symend’s Delinquency Archetypes consider psychology and human behavior as the starting point for real engagement that motivates actions.

Symend eliminates the need for A/B testing. Through data, we know how to best engage with individuals before the first communication is sent. No A/B testing means we can optimize for 100% of your audience.

Symend uses “Rapid Optimization” and look-a-like modeling to constantly evaluate, test, and learn contact preferences to match individuals with the right message and engagement channel for the specific moment.

Symend turns every interaction into an opportunity to foster relationship and brand loyalty, as well as optimizing financial performance. Symend’s Behavioral Engagement Technology delivers digital experiences that are hyper-personalized based on the science behind consumer behavior. Our solution achieves better results and builds stronger relationships in half the outreaches.

In 2016, Symend was founded on the conviction that debt collection needed a complete transformation. We set out to deliver better outcomes for both companies and their past-due customers. By leveraging applied behavioral science, AI, and personalized communication journeys, we’ve proven that it’s possible to achieve superior results more efficiently—without outdated, aggressive tactics.

Now we’re focused on using our deep human understanding at scale to help companies navigate the overwhelming sea of digital communications. cut through the overwhelming flood of digital communications to build stronger relationships with their customers at every stage of the journey. It turns out, treating people like individual humans isn’t just good for customers—it’s also good for business and profits.