Resolve over 50% of calls and consistently deliver your best brand experience.

Deliver effortless CX at scale with a conversational platform that lets your customers speak naturally, interrupt, change topics — and always have a fantastic customer experience.

Resolve complex inquiries — 24/7 and at scale — so you can handle larger volume without adding overhead. 

Immediately respond to 100% of contacts so customers engage, trust, and keep their business with you, not a competitor.

Boost customer loyalty with reduced wait times, IVR time, and misroutes. You’ll see improved CSAT/NPR and increased CLV.

Reduce expensive turnover. Let your agents take breaks and free them to focus on meaningful work. 

Actionable insights from real conversations help you identify issues, track progress, and seize new business opportunities. 

Modernize your CX stack and build a brand known for world-class customer service — all while mitigating risk and improving metrics.

We’re on a mission to empower companies to be the best version of themselves for their customers.

While most of our competitors have focused on chat because it’s cheap, we are voice first. Customers will always call. So everything we do here at PolyAI — our products, services, research, and development — focuses on helping call centers deliver a best-in-class voice experience.

PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. They met at Cambridge’s dialog systems group, part of the Machine Intelligence Lab at the University of Cambridge, a research lab focused on spoken dialog systems. Their PhD work and tenures at Apple (Mrkšić), Google (Wen), and Facebook (Su) laid the groundwork for PolyAI’s conversational AI systems.